Refund Policy

Transparent and straightforward reimbursement guidelines to ensure your satisfaction

Introduction

We at CommonsSteadyWay recognize that plans can change, and we are committed to enacting just and clear refund protocols. This document details the specific circumstances where refunds can be claimed for our yacht rental services.

Before you commit to a reservation, please ensure you have read and understood these policies. When you proceed with a booking at CommonsSteadyWay, you are accepting these conditions related to refunds.

Standard Revocation and Reimbursement Timeline

Over 72 Hours Before the Rental Period Begins

100% Refund

Refund Eligibility: Complete reimbursement less any handling charges

Timeframe for Processing: 5-7 working days

Handling Costs: €50 for credit card refunds

Prerequisites: Must be requested formally via electronic mail or telephone communication

Between 24 to 72 Hours Prior to the Rental Period

50% Refund

Refund Eligibility: Half of the total rental fee

Timeframe for Processing: 7-10 working days

Handling Costs: €25 will be subtracted from the repayment

Prerequisites: Justifiable cause required; processing fees applicable

Less Than 24 Hours Prior to the Rental Period

No Refund

Refund Eligibility: No reimbursement options available

Exception: Exceptions for emergencies might be taken into account

Alternate Option: A rental credit may be offered at the company's discretion

Prerequisites: Verification needed for emergency claims

Cancellations Due to Weather Conditions

Our Assurance Against Inclement Weather

Ensuring the safety of our clients is our utmost concern. If our seasoned captain deems weather conditions unsuitable for maritime activities, we extend flexible alternatives:

  • Full Reimbursement: Full refund when rescheduling is not an option
  • Rescheduling: Booking can be shifted to another available slot free of charge
  • Rental Credit: Credit valid for one year from the original booking date

Procedure for Assessing Weather Conditions

We assess the weather comprehensively including:

  • Evaluating wind patterns and strength
  • Investigating ocean wave magnitudes and sea state
  • Forecasting visibility and precipitation
  • Heeding maritime advisories and alerts
  • Assurance of safety by our professional captains

Timeframe for Decision: The call on weather-induced cancellations is made no later than 4 hours before the planned departure.

Repayments for Medical Emergencies

Cases of Urgency

We recognize the unforeseen nature of health crises. The following events may receive special concession:

  • Hospitalization due to sudden ailment or casualty
  • Bereavement of a close kin
  • Sudden military obligations or recalls
  • Legal duties such as jury service or subpoenas
  • Calamities affecting travel capabilities

Proof Requirements

Please furnish the following endorsements for processing emergency reimbursements:

  • A doctor's note or hospital account
  • Death notification (if relevant)
  • Compulsory military orders
  • Legal summons or notice for jury duty
  • Announcements or declarations of emergencies inhibiting travel

Procedure: Emergency repayments are attended to within 3-5 working days after the submission of valid documentation.

Cancellations Due to Operational Constraints

Technical Hindrances

Should the designated yacht face insurmountable mechanical setbacks:

  • Substitution: We will endeavor to provide a vessel of equal caliber
  • Full Reimbursement: Issued if no comparable alternative can be secured
  • Partial Reimbursement: Offered if the substitute vessel is priced differently
  • Compensation: We may offer additional remuneration for any inconvenience

Lack of Crew Availability

If we face a scarcity of certified crew members:

  • An attempt will be made to arrange alternate crewing
  • A full refund if the yacht rental can't proceed
  • An option to rebook at no extra cost

Procedures for Reimbursement

Repayment Modalities

Any refunds will be processed using the same payment medium utilized for the initial reservation:

  • Credit/Debit Cards: 5-7 business days
  • Bank Wire Transfers: 7-10 business days
  • Cash or Cheque: 3-5 business days

Processing Charges

Credit Card Transactions

A €50 fee for terminations over 72 hours before the start date

Bank Transfer Reimbursements

A €25 fee for all reimbursements via bank transfers

Overseas Procedures

Additional fees might be incurred for international transactions

Policy on Rental Credits

Instances for Credit Issuance

Credits towards future yacht rentals may be provided as a substitute to refunds in particular scenarios:

  • Cancellations within 24 hours of the start date
  • Cancellations due to adverse weather
  • Voluntary rescheduling by customers
  • Interruptions due to operational issues

Terms of Credit Use

  • Validity Period: Credits are valid for 12 months from the date of issue
  • Non-Transferable: Credits cannot be passed on to others
  • Credit Worth: Equal to the full value of the initial booking (exempt from handling charges)
  • Application: Applicable towards any available yacht rental
  • Non-Extendable: No prolongation past the designated 12 months

Refunds for Partial Utilization of Services

Interruptions of Service

If your yacht experience is disrupted or curtailed due to preventable issues on our part:

  • Proportional refunds based on the non-utilized segment of time
  • Credit for a future excursion of identical worth
  • Complimentary additional services or benefits

Early Termination Due to Guests

If the outing ends earlier than scheduled due to guests' conduct or infringement of safety regulations:

  • No refunds for the remaining time
  • Total cost remains payable
  • Additional fees may be levied

Resolving Refund Discrepancies

If you find yourself disagreeing with our refund assessment, you have the option to:

  • Request an evaluation by our supervisory team
  • Submit supplementary evidence or paperwork
  • Engage with consumer protection entities
  • Explore judicial options according to prevailing law

Initiating a Refund Request

Step 1: Get in Touch

Convey your desire for a refund through:

Step 2: Present Details

Your application should be inclusive of:

  • Confirmation code of reservation
  • Scheduled date and timing of the yacht booking
  • Grounds for annulling
  • Necessary supportive documents (where relevant)
  • Preferred method of refund

Step 3: Evaluation and Completion

Our staff will confirm receipt of your claim within a day, compare it with our policies, and communicate our decision within another day. Any sanctioned reimbursements will be managed as per the so-defined periods.

Essential Remarks

  • Written documentation required for all refund requests
  • Reimbursements are issued in €, regardless of the original tender used
  • We highly advocate for travel insurance
  • This policy document can be modified with a month's notice
  • Reimbursements are subject to legal levies and stipulations

Contact Particulars

For inquiries regarding refunds or to table a reimbursement claim:

Refund Department
CommonsSteadyWay Marine Operations Inc.
Marina Point
Barcelona 08039
Spain

Phone: +34 932 21 00 00
Email: [email protected]
Service Hours: Monday–Friday, 9:00 AM – 5:00 PM

Last Revision: August 22, 2024

This reimbursement policy is aimed at being equitable and lucid. We advise a thorough perusal of these terms prior to any bookings and welcome any queries might you incur.